General

    10May 10May

    Stop, start……stop:

    30/4/18

    How can you get anywhere in the Eastern Suburbs of Sydney in a hurry?

    Well the truth is you can’t! There are no more secret short cuts! No more under populated areas, just over populated suburbs with what seems an endless supply of units being built to further congest what is already a heavily congested area.

    The traffic congestion in the Eastern suburbs has steadily been growing year on year similar to that of the waste line of a fat house cat that is pampered and fed to the point of being immobile only to make you wonder how fat the cat can actually get before it rolls over and can’t move at all…..ok that’s probably an exaggeration but you get my drift.

     

    Matraville to Vaucluse is a driving commute of approximately 15kms yet it can take 25 minutes to 1 hour depending on the time of day and time of year! That’s right up to 1 hour!

    One hour is far too long and there’s definitely an issue when I can ride my push bike to Vaucluse from Maroubra faster than I can drive in peak hour traffic and believe me I’m no Lance Armstrong!

    It wasn’t always the case and I remember the days as a young fella when mum would drive me to my soccer games with no traffic at all…..what the hell happened?    

     

    I’ll tell you what happened………”the powers that be” who are obviously rocket scientists and responsible for our town planning stuffed up! They didn’t prepare/plan for the future and as a result have failed to deliver suitable transport/traffic solutions and now the tax payer is paying for a light rail network that is already obsolete before it’s even finished. This all sounds too familiar….that’s right M5 all over again. People living in suburbs south of Kingsford and Randwick are left wondering why the hell the network wasn’t extended to Maroubra and possibly even Little Bay; why?  

    Anyway……The bloke that designed the Harbour Bridge in the 1920’s was a “thinker”, he had the foresight to plan for the future and unfortunately the same foresight isn’t shared by the people planning our cities today!

    So right about now you have just realized that I sell sand and cement and are thinking; WTF?

    Well it’s simple; MBS battles this congestion every day yet we still manage to deliver! Yes sometimes we can be a little late but we still find a way to make it happen, your satisfaction and what I consider to be a mutually rewarding business relationship drives us to ensure we don’t let you down. We battle the traffic and try our best to deliver when promised!

     

    “Delivering premium service” even when traffic comes to a standstill…..yes I should be a town planner J

    Fernando de Sousa GM

    07Dec 07Dec

    4/12/17

    It isn’t what we say or think that defines us, but what we do!

     

    It doesn’t matter whether it’s a show of appreciation, a simple hug or rolling up the sleeves and leading by example. The actions we take define us!

    When the going gets tough there isn’t anything worse than listening to someone promise the world and delivering nothing! How often have you heard someone say: “do it like this, it’s easy” or “I could do it better!”? Don’t say what you could, should or would do; rather show someone how it’s done! Take initiative, lead by example and earn my respect, don’t patronise me with your ability to do something without proving yourself!

    At MBS we have a “can do attitude” and as a result I’d like to think we define ourselves by ensuring customers are never let down. Yeah; we get shafted on different building sites, stuck in traffic, rare vehicle breakdowns etc but we still find a way to get it done. You need it, we’ll do it and we don’t compromise on service!

    Christmas is a fantastic time of the year as it’s a great opportunity to spend quality time with the family. Quality time isn’t just sitting at a table with loved ones, it’s so much more. Take action and give mum, dad, your siblings and those you love a hug. Tell them how important they are to you and what it means to have them in your life. The greatest gift you can give is love and although it seems so easy it’s so hard for a lot of us.

    Take action; don’t just say it…….do it!

    MBS wishes everyone a safe, happy and wonderful Christmas and new year.

     

    Fernando de Sousa 

    04Nov 04Nov

    I know your name!

    9/11/16

    “Sorry what is your name?”……..I get asked this every time I visit my local gym (big chain brand). It’s frustrating because I’ve been a member there since 2005. That’s right; over 11 years and even though I see the same faces behind the counter every visit they still can’t acknowledge me by my name. I’m just a number! You know what I’m talking about and I’m sure you have a similar story.

    The guy at my local coffee shop on the other hand not only knows my name but starts making my coffee as soon as he sees my car pull up. I feel like my business is valued and I’m not “just another number”. His boisterous personality and the fact that he makes a damn good coffee coupled with his excellent service make me look forward to my “morning pick me up” every day.

    MBS has grown a lot over the years and today is big enough to deliver but still small enough to care. That’s where we differentiate ourselves from the opposition. I know all my customers….yes I know all of you by name…..yes it is a lot of names to remember, but I do. I encourage all the MBS staff to learn every customers name as well. Why? Because you’re not a “number”, your business is valued and because I genuinely care. We work with you to understand your business needs and the best way to service your projects; “if you’re not happy or satisfied with our service then we’re not happy!” 

    Your name is part of your identity and it would be disrespectful for me not to know it. We welcome you by name, talk to you and understand that you deserve to be treated respectfully and with dignity. I make myself available on my mobile after hours and any day of the week to assist you with any enquires. We try to offer a level of service that the competition can’t match and that you appreciate.

    Next time someone who ought to know your name asks what your name is; tell them: “you should know it by now”.  If they don’t acknowledge your comment then they obviously don’t care! 

     

    Team MBS thanks you for your support!

    Fernando de Sousa

    General Manager 

    07Jun 07Jun

    In The Know

    Comments| Posted in General By m b

    “Try not to become a man of success. Rather become a man of value.” 
    ― Albert Einstein

     

    As Australians we love the underdog…..who doesn’t love a great success story??? Maybe that’s why “reality TV” has become the highest rating TV occupying the “prime time” hours??? Regardless we love it and it is here to stay!

    Reality TV is great when it touches our emotions and inspires us, but why do we love watching it????....... Is it because we imagine ourselves in their shoes and how we would deal with different situations and scenarios? Is it because human nature is to be curious? Whatever the reason we love them and that’s why the major TV channels spend millions making these shows a success.

    Reality TV has no boundaries with everything from modelling, singing, dancing, cooking, weight loss, marriage, wife swapping, house wife’s, renovating and building becoming fair game for prime time TV ratings. These shows are highly successful but where is the “value” in what we are watching?? What can and are we learning from these shows? The take home message can sometimes be a little misleading and unrealistic.

    The shows I find the worst and most misleading are the renovating and building shows. They are laden with inappropriate practice and the lack of “value” in what we watch is massive. The lack of “value” comes with another and often neglected downside. THEY ARE UNREALISTIC!! It is unrealistic to demolish, rough in, render, screed, waterproof (2coats), tile and fitout a bathroom in 5 days. It’s unrealistic because things have and require a due process. Things need to dry, cure etc before application….but its TV and we don’t see what the job looks like 6 months later. There is no “value” in watching things being done incorrectly!

     

    MBS has the privilege of supplying some of Sydney’s best tradies. Some of whom have been loyal customers for over 10, 20 and 30years, who have worked onsite building a wealth of knowledge through hard work and experience. Then reality TV comes along broadcasting a bunch of inexperienced people that are “want to be builders” pushed by stupid unrealistic deadlines and managed by people who should know better………. and everyone thinks it’s easy to be a tradie. It’s easy to build a home and anyone can do it. NO THEY CAN’T!!!

    These shows under value a tradesman’s worth. All the years of going to TAFE, blood, sweat and tears shed in the elements learning and mastering a trade to one day call yourself a “tradesman” and be successful in your field only to have your “value” thrown in your face by some reality TV show that glorifies things done incorrectly and on the “cheap” by inexperienced people. I can’t think of a worse show……and people love it. People think this is how it works in the real world and the reality is the opposite. A quality job done by a licensed tradie takes experienced hands, time, comes with warranty/insurance providing you with peace of mind and costing you less long term.

    These reality TV shows may be successful but they undervalue real tradie’s who have worked so hard to be successful and provide the “value” for money people pay for, guaranteeing every job with their reputation and lively hood on the line! 

    Fernando de Sousa GM

    10Feb 10Feb

    In The Know

    Comments| Posted in General By m b

    “Every man’s home is his castle”!

     

    In the movie “The Castle” the great Australian dream is all about owning your own home. A place we can call our own, a place where we can enjoy time with our families and grow.

    There are many reasons for which owning your own home is appealing but the biggest is the fact that you have something that is yours. Owning a home means that you have invested in yourself and your future! It’s not someone else’s place that you’re paying off, we all know that “rent money is dead money!”

    It’s an investment that continues to grow over time…..bought it for a million today and sold it for 2 million 5 years later. Obviously that is overly exaggerated but you get the picture, property is a sound investment or at least it has been in Australia. 

     

    In my opinion owning a property does not mean you own a “home”…….my belief is we buy a property and over time we turn it into a “home”. A “home” is a sanctuary, a place where we are the ruler and king and no man can come and dictate his terms and if someone enters my house they do it under my rules. It is where families grow together, a place where memories are created and a place where we can hide from the world.

     

    My partner and I have just moved into our house. It is not yet a “home” but a great starting place for our vision of what a “home” should be. It will be where my partner and i start a family and where memories will etch themselves forever, a place where we will remember moments of our lives that make us smile, bring a tear to our eye and we will for ever hold an emotional attachment.

     

    I have started the process of renovating my house with the ultimate goal of turning it into a “home”. The renovation will include knocking down walls, new bathroom, new kitchen and cleaning up bits and pieces. I’m fortunate to work at MBS and as a result I can source most of the materials I need for my renovation quickly and easily.

     

    MBS is no longer simply a “sand and cement yard”, but a comprehensive and handy masonry one stop shop! Whether it’s a tiling, concreting, bricklaying or rendering job; MBS has the right materials at the right price to help you turn your house into “the great Australian dream”!

     

     “A house is a house until it becomes a home”!

     

    Fernando de Sousa

    10Dec 10Dec

    In The Know

    Comments| Posted in General By m b

    ­­­­11/12/15

    Family is the most important thing in the world.

    Princess Diana

    The stresses of everyday life can sometimes leave us with a cloudy vision of what is important and what should take priority in our lives.

     With the “silly season” upon us we are overloaded with a multitude of materialistic needs and wants...none of which are genuinely important. It is easy to get caught up in all the marketing hype the retail industry creates, temptation is all around us and one must exercise discipline in order to avoid maxing out the credit card.

     Amongst work and other distractions it is easy to take family for granted. The people closest to me are the same people who I put on the back burner……..i shouldn’t but the routine of daily life……..I’m just ranting and creating excuses………...

     This time of the year offers a great opportunity to spend quality time with the family. The simplest things in life end up creating some of the best memories and heart-warming moments so make the most off the opportunity to talk, laugh, celebrate and enjoy each other’s company. You can max out a credit card but you cannot max out love and appreciation for your family.

     Don’t place the importance of “presents and gifts” in place of being around the people you love and who love you back unconditionally!

     I take this opportunity to wish everyone a safe, happy and wonderful Christmas break and a prosperous new year.

     

    Fernando de Sousa GM

    05Nov 05Nov

    In The Know

    Comments| Posted in General By m b

    5/11/15

     

    Ethics is knowing the difference between what you have a right to do and what is right to do.

    Potter Stewart

     

    So right about now you are wondering:

    What is this about???? Ethics??? What does this have to do with selling sand, cement and building materials?

    As a little boy I did a paper run for a local newsagency in Clovelly. I shared this role with another two boys and each of us was given a specific route completely covering our local area. Being 11 years old and trying to save for a “Nintendo” meant that the more papers I sold the more commission I would receive, combine this with the potential tips from extra sales and I would be playing “Nintendo” in no time………This goal could have been achieved sooner had I been sneaky and over lapped on my fellow work mates route, but even at such a tender age I knew that this would be wrong and ethically incorrect.

    You see, my parents taught me well. Mum always said: “do to others as you would have them do to you”. This has never left my train of thought and I live everyday “ethically” as best I can. Now….im not perfect and no one is, but I know the difference between what is right and what is wrong.

    The other day one of our loyal customers renovating his home mentioned that he had an MBS competitor site board appear on his fence without his approval. …   Looking further into this we noticed the competitor going hard out with site signs appearing on every job site in the area, even sites that are not supplied by them.

    So what’s wrong with this practice??  A business works very hard to build a customer relationship.   You need to understand the customer needs, budget, deadlines, preferred products and delivery requirements.  But even more important in the customer relationship is a successful partnership that includes sincerity, honesty and transparency. 

    I come to work every day in full knowledge of what I hope to achieve each day. My goal is to provide you with the best service possible, competitive pricing and most importantly making your MBS experience a positive one. 

     Animals don’t practice ethical behaviour only humans, that’s why we are top of the food chain! 

    Fernando de Sousa GM

    05Oct 05Oct

    In The Know

    0 Comments| Posted in General By m b

    Individual commitment to a group effort - that is what makes a team work, a company work, a society work, a civilization work.

    Vince Lombardi

     

    All great teams are composed of great individuals……..

    MBS today is a business that has diversified its services providing building materials to trades people and home renovators as well as transport and logistic solutions from quarry’s to yards and sites around Sydney. MBS works for and with its customers daily and is committed to servicing their building needs with transparency, sincerity, quality and prompt delivery service.

    So…….who are the people responsible for MBS’s success? Who are the people that make your MBS experience a pleasant one?

    The staff!!!! Everyone from the guys that run the yard to the delivery and haulage driver’s. These people are the heart and soul of MBS. Their daily efforts combined make for a successful team and a successful team provides you with a pleasant buying experience. These guys know your name, welcome you on arrival and create the friendly and warm environment that is MBS.

    The MBS team is compiled of people from different origins, skin colours and creeds. Different people, yet all similar in their approach to work and life. They are enthusiastic, hardworking people who are very much appreciated.

    These people are the MBS team. They are part of the winning formula at MBS and key to its future success. As a “coach” I couldn’t be happier with my team and thank them for their efforts!!!!

    Thanks guys, appreciate it……….

    Fernando de Sousa GM

    05Jul 05Jul

    In The Know

    Comments| Posted in General By m b

    “Quality and service is long remembered after price is forgotten!”

     

     Is MBS cheaper than the opposition? Dearer? How do they compare?  

    These are all questions you and every consumer ask themselves when buying goods. I ask these questions myself all the time when I buy something!

    As a consumer we want the best deal for the best quality material/product all the time! Who doesn’t right???

     So what constitutes the best price/deal?

    Well to answer this question we need to look at the overall offer. We need to ascertain as much information as possible to be able to make the correct choice. The most important questions to ask are:

    • How desperate am I on the delivery?
    • What is the quality of the material like?
    • Am I getting what I asked for?
    • How does the price compare?
    • What is the service like?

     The answers to these questions help make what can be a difficult and confusing decision easy. So let me throw in my 2 cents, excuse the pun.

    How desperate am I on the delivery? Should have been here yesterday!!!

     If there isn’t any material on site with workers costing you on an hourly rate, then time is money. Saving a couple of dollars is negligible in the context of what you’re paying your workers to stand around. Whether that delivery comes from us or someone else, TIME IS MONEY!

     What is the quality of the material like? There are many different brands of cement and different locations where we can obtain certain sands.

    When it comes to cement we only stock Boral/Bluecircle. Known for its quality and batch freshness it is the best cement on the market. Meeting and complying with all Australian standards it is the right cement for a perfect job every time.

    Sands are sands right? Wrong!!!! Sands and their quality vary from quarry to quarry. As an example both our yellow and white brickies sand are sourced from PF formation in Maroota. Long considered to be one of the best quarries with excellent quality control and premium grade sand. There are in fact cheaper quarry’s where we could purchase our sand but we choose to buy the best. The best sand ensures you get the best quality job. (If needed we can provide quality certificates for all our sands).

    Am I getting what I asked for? What was that sir????? 1 ton in a bulka bag? No worries, 1 ton it is!

    You ask for a ton; you get a ton! You ask for 3 ton; and yep……..you guessed it; 3 ton it is! Unless you have a crane onsite or scales there is no way for you to quantify whether you are receiving what you asked for or being ripped off. MBS guarantees you get what you asked for every time all the time! Our loader operators set the scales and every time we scoop, we scoop the correct amount.

    When your quoting on a meter rate and being ripped off 100kg here and 200kg there it is money out of your pocket! Let’s take the example of:

    • A renderer charges $30 per meter for a sponge finish external wall. Now on average 1 ton of Newcastle sand should do roughly 50 meters squared at 10mm thickness. So 50m2 x $30 per meter= $1,500. Now, if the same renderer only gets 900kg of Newcastle sand and working at $30 per meter (you see where this is going) that 100kg less might be enough to do 3-4 meters squared. That’s $120 out of his pocket!

    So as you can see; cheapest isn’t always the best value!

     How does the price compare? Are you serious, that sounds expensive!! You will find that the difference from supplier to supplier will vary. The variation is usually a handful of dollars at most. Sometimes we will be cheaper than our competitors and sometimes we may be a little dearer. Over the duration of a job the variation in price would more than likely be minimal. I don’t know where my competitors buy their products and what they buy them for; I do know I keep my price as competitive as possible for all my customers.

     

    What is the service like?  Service; ah good old fashioned service! I love speaking to my customers, really I do! I love to help you in any way I can. I know and understand that your business is my lively hood so offering you the best possible experience as a customer is my number one goal. I listen to your concerns and more importantly always try my best to satisfy or address any issues you may have. It’s supposed to be a mutually rewarding business relationship, at least that’s how I see it.

    So that’s my 2 cents. I know it’s a long post, but sometimes the understanding is in the detail. 

    Fernando de Sousa GM

    18Jun 18Jun

    Economists

    Comments| Posted in General By m b

    "AN ECONOMIST IS AN EXPERT WHO WILL KNOW TOMORROW WHY THE THINGS HE PREDICTED YESTERDAY DIDN'T HAPPEN TODAY." - LAWRENCE J. PETER

    So economists are undecided as to whether we are currently in stable economic period or about to slip into another CRISIS………..i don’t know and I’m sure you don’t either. One wonders how much these so called economic experts actually know??? What I do know is that people are paying record prices for property. If your currently selling you might be licking your lips at the prospect of an over inflated purchase price whilst if you are trying to buy you might be dreading the amount you may need to pay.

    So what does one do??? Should we be saving our money for a rainy day? Or should we be spending and making the most of the lowest interest rates on offer in over 41 years??? In my opinion the low interest rates on offer are a perfect opportunity to pay off your mortgage sooner or alternatively add value to your home with a renovation.

    These two options are in my opinion safe bets…Should you decide to go for the renovation route then make sure you contact us before starting your project. We can offer advice, quality materials and great rates to help you achieve your desired renovation dream.

    Yesterday is the past, today is the present and tomorrow is the future, what the future holds? I don’t know but either do these so called experts! The best they can do is speculate!

     Team MBS signing off! 

    Fernando de Sousa GM
    Proud Suppliers Of:
    • Drizoro Construction Products
    • Boral Cement
    • Mapei
    • Ox
    • Sika
    • Australian Sand