So right about now you are wondering:
What is this about???? Ethics??? What does this have to do with selling sand, cement and building materials?
As a little boy I did a paper run for a local newsagency in Clovelly. I shared this role with another two boys and each of us was given a specific route completely covering our local area. Being 11 years old and trying to save for a “Nintendo” meant that the more papers I sold the more commission I would receive, combine this with the potential tips from extra sales and I would be playing “Nintendo” in no time………This goal could have been achieved sooner had I been sneaky and over lapped on my fellow work mates route, but even at such a tender age I knew that this would be wrong and ethically incorrect.
You see, my parents taught me well. Mum always said: “do to others as you would have them do to you”. This has never left my train of thought and I live everyday “ethically” as best I can. Now….im not perfect and no one is, but I know the difference between what is right and what is wrong.
The other day one of our loyal customers renovating his home mentioned that he had an MBS competitor site board appear on his fence without his approval. … Looking further into this we noticed the competitor going hard out with site signs appearing on every job site in the area, even sites that are not supplied by them.
So what’s wrong with this practice?? A business works very hard to build a customer relationship. You need to understand the customer needs, budget, deadlines, preferred products and delivery requirements. But even more important in the customer relationship is a successful partnership that includes sincerity, honesty and transparency.
I come to work every day in full knowledge of what I hope to achieve each day. My goal is to provide you with the best service possible, competitive pricing and most importantly making your MBS experience a positive one.
Animals don’t practice ethical behaviour only humans, that’s why we are top of the food chain!Fernando de Sousa GM